I personally run my business a little different compared to others in the industry. I consider every piano tuning a SERVICE call. A standard piano service normally takes 2 hours, and this may include: Piano Tuning, Pitch Raise, Regulation, Voicing Repairs and Valuations. I don’t have all day to work on your piano (unless stated otherwise), However I shall try to do more than average, so the next time the work and condition of your piano can improve over time. If your last piano tuner has previously only stay for an hour or more, I would question the appropriate professional & quality service in which you received for your money.